1. MAKE AN OFFER TERMS & CONDITIONS
By submitting an offer you are agreeing to enter into a purchase should your offer be accepted. Once you place an offer our website will place a hold on the credit card provided for the amount offered to verify the offer is valid. GSPS will review your offer and if the price is acceptable we will process your order, if the price is too low we will void the sale and contact you to negotiate a price acceptable to both parties. The charge will not be processed and settled unless gspawn.com agrees to accept the offer. Upon acceptance you will receive an email receipt, if the offer is not the hold will be voided and you will most likely receive a counter offer via email. When making an offer the price you are offering should be in US dollars, this is the final total so make allowances for shipping & handling costs and/or NV sales tax if you are a Nevada resident or picking up in store. All offers too low to be accepted are promptly deleted, if we come to an agreement for a higher amount you can resubmit the offer at the agreed upon price or we will send you a link to pay. After negotiation the agreed upon price is not eligible for any further discounts, coupons or other promotions. Orders completed via the offer function are subject to the same return policy as any other order which can be viewed below or at gspawn.com/returns. Please note any international duty, fees or taxes are not covered by the make an offer price.
2. INTERNATIONAL ORDERS
We are happy to offer international shipping to our customers. All amounts charged for international shipping are for shipping and handling charges only! Any duty, taxes or other fees assessed by the purchasers home country or state are the sole responsibility of the purchaser to pay. GSpawn.com will provide a best estimate of these costs if requested but these are best estimates only and actual costs may differ. It is the responsibility of the buyer to verify customs charges and invoice amounts on arrival as well as ensuring the items (such as swords, knives, antique weapons etc.) they are purchasing comply with local or national ordinances, we will not refund you for items that have been confiscated by your local authorities!
If an item is returned to us for a non-payment of customs fees/duty we will make our best efforts to contact you based on the contact information provided, buyer will have to pay the shipping charges for re-delivery. If after 15 days we are unable to contact you to arrange re-delivery we will refund your payment less shipping charges and a 40% restocking fee.
3. RISK OF LOSS
All purchases of items sold on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. We carefully pack products for safe shipping, adequately insure them in transit, require a signature for orders $250 and up and check the carriers' reliability and punctuality. However, we cannot guarantee that any damage to, or delay in the shipping of, products offered by us will not occur and you agree that we are not responsible or liable for any such damage or delay. If you receive a damaged shipment please contact us immediately and do not throw away any of the packing materials! We will handle the claims process for you and will replace/repair the piece or refund you for the entire purchase. Read more on damaged items under our Return Policy.
4. PRODUCT DESCRIPTIONS
We attempt to make our product descriptions as accurate as possible. However, we do not warrant that the product descriptions or any other content on the Website is accurate, complete, reliable, current or error free. If a product ordered from us is received not as described, pursuant to our return policy gspawn.com/returns, you will be eligible for a complete refund.
5. EXPEDITED SHIPPING
Expedited shipping is available on most products but please be aware that our shipping department is open Monday through Friday 8-4 Pacific (Major Holidays Excluded). Most Overnight and 2-Day Air orders ship on the following business day. Therefore Expedited orders received on Friday will be shipped the following Monday. If you need your item shipped same day please call us at (702)272-0006 before noon. Certain items are not eligible for expedited shipping and the item listing states as such. Standard shipping time for most items is generally within 5-7 business days, certain memorabilia pieces, oversize or fragile items and artworks may take up to 10-14 business days to ship. Priority mail, 3-Day Select and UPS worldwide expedited are still shipped after 5-7 business days processing time. If you need your order to ship sooner than the standard 5-7 business days please select UPS 2-day air/ overnight / worldwide express or USPS Priority Mail Express / International Priority Express shipping method.
6. AGE RESTRICTIONS
7. YOUR ACCOUNT, USER NAMES AND PASSWORDS
You may be required to set up an account with GSCS in order to access certain areas of the Website. You must be 18 years of age or older to register for an account and only one (1) account is allowed per person.
You are solely responsible for maintaining the security and confidentiality of your account and any password you use to access the Website and you agree not to transfer your password, user name, account or the use of your account, to any third party. You are also solely responsible for all interactions with the Website that occur in association with your password or user name. You agree to immediately notify GSCS at the following email address firstname.lastname@example.org of any unauthorized use of your password or user name or any other breach of security related to your account or the Website and to "log off" from your account (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.
8. OWNERSHIP OF MATERIALS, WEBSITE ACCESS AND LIMITED LICENSE
All of the Website's content, including, without limitation, any materials, information, matter, files, text, data, graphics, logos, designs, pictures, photographs, images, illustrations, computer generated displays and interfaces, software, audio recordings, video recordings, audiovisual recordings, musical works, documents, articles, advertising copy and other works of whatsoever nature (collectively, the "Materials"), is owned or licensed by GSCS and protected by applicable U.S. and international copyright, trademark, patent and/or other intellectual property laws. The selection, coordination, arrangement and other compilation of the Materials on the Website is the exclusive property of GSCS and is protected by U.S. and international copyright laws.
10. BLOGS, FORUMS & OTHER INTERACTIVE SERVICES OR AREAS
The Website may include discussion forums or other interactive areas or services, such as blogs, chart rooms, bulletin boards, online hosting or storage services, or other areas or services in which you or other parties create, post or store any content, messages, comments, materials or other items on the Website ("Interactive Areas"). You are solely responsible for your use of the Website's Interactive Areas and use them at your own risk. By using any Interactive Areas you agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Website any of the following:
a. Any messages, comments, data, information, text, documents, audio recordings, video recordings, audiovisual recordings, musical works, photos, graphics, pictures, code, software or other works, content or materials ("User Content") that are unlawful, libelous, defamatory, obscene, pornographic, harmful to minors, indecent, lewd, vulgar, suggestive, harassing, threatening, tortious, invasive of another's privacy, abusive, inflammatory, hateful, fraudulent or otherwise objectionable (as determined by GSCS in its sole discretion);
b. User Content that would encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;
c. User Content that you do not have the right to upload, post, email or otherwise transmit under any law or under contractual or fiduciary relationships (such as insider information, proprietary information and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
d. User Content that may violate or infringe any patent, trademark, trade secret, copyright, right of publicity or other intellectual property, content or proprietary right of any party. By posting User Content, you represent and warrant that you have the lawful right to transmit, distribute, reproduce and display such User Content;
e. User Content that falsifies or deletes another's attributions, legal notices or proprietary designations;
f. User Content that impersonates any person or entity (including, without limitation, a director, officer, employee, shareholder, agent or representative of GSCS, any of GSCS's affiliates or any other person or entity) or falsely states or otherwise misrepresents your affiliation with GSCS, any of GSCS's affiliates or any other person or entity;
g. Unsolicited or unauthorized advertising, campaign or promotional materials, junk mail, spam, chain letters, pyramid schemes or other forms of commercial solicitation;
h. Private information of any other party, including, without limitation, phone numbers, postal addresses, email addresses, social security information, credit and debit card information and other financial institution account information;
i. User Content "stalking" or otherwise harassing another user of the Website or an employee of GSCS or any of GSCS's affiliates;
j. User Content that disrupts the Website or the servers or networks connected to the Website or collects or stores or attempts to collect or store personal data about the Website's;
k. Software viruses, corrupted data, or other harmful, disruptive or destructive software, computer code, files or programs; and
l. User Content that, in the sole judgment of GSCS, is objectionable or which restricts or inhibits any person from using or enjoying the Interactive Areas of the Website, adversely affects the availability of its resources to others (e.g., excessive shouting, use of all capital letters, or flooding or continuous posting of repetitive text), or may expose GSCS or its users to any harm or liability of any type.
Please be aware that any User Content you post on the Website becomes public information and can be collected and used by others and may result in your receipt of unsolicited messages from third parties. Accordingly, we discourage you from posting on the Website any personal information that can be used to identify or locate you, such as your addresses and phone numbers. IF YOU CHOOSE TO POST ANY PERSONALLY IDENTIFIABLE INFORMATION ON THE WEBSITE, YOU DO SO AT YOUR OWN RISK.
12. NOTICE AND PROCEDURE FOR MAKING CLAIMS UNDER THE DIGITAL MILLENNIUM COPYRIGHT ACT
The Digital Millennium Copyright Act, 17 U.S.C. § 512 ("DMCA") provides recourse to copyright owners who believe that their rights under the United States Copyright Act have been infringed by acts of third parties over the Internet. If you believe that your copyrighted work has been copied without your authorization and is available on our Website in a way that may constitute copyright infringement, you may provide notice of your claim to our designated agent listed below ("Designated Agent"). For your notice to be effective, it must include the following information:
(1) A physical or electronic signature of the owner of the exclusive right that is allegedly infringed or the person authorized to act on behalf of the owner;
(2) A description of the copyrighted work that you claim has been infringed upon;
(3) A description of where the material that you claim is infringing is located on this Website;
(4) Information reasonably sufficient to permit GSCS to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted;
(5) A statement that the complaining party has a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(6) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
GSCS's Designated Agent for notice of claims of copyright infringement on the Website can be reached as follows:
Gerard Cox Larsen
2450 St Rose Parkway
Henderson NV 89074
The Designated Agent should be contacted only if you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on our Website. All other inquires to the Designated Agent will not be answered.
13. PRIVACY AND PROTECTION OF PERSONAL INFORMATION
14. RISK OF LOSS
All purchases of items sold on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier. We carefully pack products for safe shipping and check the carriers' reliability and punctuality. However, we cannot guarantee that any damage to, or delay in the shipping of, products offered by us will not occur and you agree that we are not responsible or liable for any such damage or delay.
15. OBJECTIONABLE CONTENT
You understand that by using this Website, the Materials or any services provided through the Website, you may encounter content that may be deemed by some to be offensive, indecent or objectionable, which content may or may not be identified as such. You agree to use the Website, the Materials or any services provided through the Website at your sole risk and that GSCS and GSCS's parent company, subsidiaries, affiliates, licensees, successors and assigns (the "GSCS Affiliated Parties") shall have no liability to you for any content that may be deemed offensive, indecent or objectionable.
16. DISCLAIMER OF WARRANTIES
THIS WEBSITE IS PROVIDED BY GSCS ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, GSCS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS.
GSCS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION, SECURITY OR USE OF THE WEBSITE, THE AVAILABILITY OF ANY GOODS OR SERVICES OFFERED ON THE WEBSITE OR THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE SERVICES, PRODUCTS, MATERIALS, USER CONTENT OR OTHER ITEMS OFFERED OR INCLUDED ON THIS WEBSITE. GSCS DOES NOT WARRANT THAT ANY FUNCTIONS, INACCURACIES OR TYPOGRAPHICAL ERRORS IN THE MATERIALS OR USER CONTENT WILL BE REPAIRED OR CORRECTED OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GSCS IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, COMPUTER SYSTEM OR PORTABLE DEVICES RESULTING FROM USE OF THE WEBSITE OR ANY MATERIALS DOWNLOADED OR OTHERWISE OBTAINED FROM THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FROM ANY SECURITY BREACH, VIRUS, BUG, TAMPERING, FRAUD, ERROR, OMISSION INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER LINE OR NETWORK FAILURE OR ANY OTHER MALFUNCTION.
BECAUSE SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
17. LIMITATION OF LIABILITY
BECAUSE SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SOME OR ALL OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES AND OTHER JURISDICTIONS, GSCS'S LIABILITY IS LIMITED OR EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW.
18. ONLINE CONDUCT
You agree to use the Website, the Materials and any products and/or services provided through the Website only for lawful purposes. Unacceptable uses of the Website include, without limitation: (i) planning or engaging in any illegal activity; (ii) posting, transmitting or disseminating any threatening, false, misleading, abusive, harassing, defamatory, grossly offensive, vulgar, obscene, scandalous, pornographic or malicious statements or materials; (iii) creating, disseminating or transmitting files, graphics, software, recordings or other materials that actually or potentially violate any law or infringe the intellectual property, privacy, publicity or other rights of any third party; (iv) creating a false identity or otherwise attempting to mislead any person as to the origin or source of any communication or information; (v) exporting, re-exporting or permitting the downloading of any message, software or content in violation of any export or import law, regulation or restriction of the United States and its agencies or authorities, or without all required approvals, licenses or exemptions; (vi) interfering, disrupting or attempting to gain unauthorized access to other accounts on the Website or any other computer network; (vii) disseminating or transmitting viruses, worms, Trojan horses, Easter egg, RATs, keyboard loggers, time bombs, spyware, adware, cancelbots or any other malicious or invasive code or program; (viii) modifying, adapting, translating, replacing, reverse engineering, decompiling or disassembling any portion of the Website; (ix) causing to appear on the Website any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else which minimizes, covers or otherwise inhibits the full display of the Website's pages; (ix) using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent or other similar automatic device, program, algorithm or methodology to access, copy, acquire, input or store information, generate impressions or clicks, search or generate searches, or monitor any portion of the Website, the Materials or any User Content or (x) engaging in any other activity deemed by us to be in conflict with the spirit or intent of the Website.
21. REVISIONS TO THE WEBSITE
We reserve the right at any time and from time to time, temporarily or permanently, to: (i) modify or discontinue the Website or any services offered through the Website without notice to you; (ii) limit the Website's availability to any persons, geographic areas or jurisdictions we choose; (iii) charge fees in connection with the use of the Website and modify and/or waive any such fees and/or (iv) offer opportunities to some or all of the users of the Website. You acknowledge and agree that neither GSCS nor any of the GSCS Affiliated Parties shall be liable to you or to any third party for any modification, suspension or discontinuance of all or any portion of the Website, the Materials or any services offered through the Website.
We reserve the right to monitor all network traffic to the Website to identify and/or block unauthorized attempts to: (i) upload content to the Website; (iii) modify the Website's Materials or any User Content and/or (iii) cause damage to the Website in any fashion. Anyone using the Website expressly consents to such monitoring.
You agree to indemnify, defend and hold GSCS, the GSCS Affiliated Entities and the officers, directors, employees, representatives and agents of each (collectively, the "GSCS Indemnified Parties") from and against any and all costs, expenses, fees, including, without limitation attorneys' fees, charges, expenditures, damages, liabilities and/or other losses of whatsoever nature incurred by any of the GSCS Indemnified Parties with respect to, arising from or out of any claim relating to your: (i) use of the Website or the Materials (including, without limitation, your posting of any User Content on the Website); (ii) violation of these Terms and Conditions or (iii) violation of any law or infringement of the intellectual, property, privacy, publicity or other rights of any third party.
24. GOVERNING LAW, VENUE AND JURISDICTION
25. GENERAL PROVISIONS
26. RULES FOR SWEEPSTAKES, CONTESTS AND SIMILAR PROMOTIONS
27. ANTIQUE WEAPONS
GSP considers all of our antique weapons as non-firing, inoperable and/or inert. Title 18, U.S. Code, Section 921(a)(16) defines antique firearms as all guns made prior to 1899. This law exempts antique firearms from any form of gun control or special engineering because they are not legally considered firearms. No FFL, C&R or any license is required to posses, transport, sell or trade Antique guns. All rifles and muskets sold by GSP that were manufactured prior to 1898 are considered Antiques by the US BATF (United States Bureau of Alcohol, Tobacco & Firearms). Therefore, all of GSP's Antique weapons may be shipped to all US States and most nations around the world.
These antique guns are not sold in “live” condition. They are sold as collector’s items or as “wall hangers”. Any attempt at restoring an antique gun to be operational is strongly discouraged and is done so at the risk of the customer. By purchasing an antique gun from GSP you thereby release GSP, its employees and corporate officers from any and all liability associated with use of our Antique guns.
28. RETURNS, REFUNDS, ORDER CANCELLATIONS
All items MUST be returned in accordance with the below return policies and MUST be assigned an RMA number prior to return.
The following items are not eligible for return unless item is received materially different from the listing and/or is damaged upon delivery: coins, currency, gold & silver bullion, watches, any items specifically stating such in the product listing or listed in “As-is condition”.
Items that have been shipped to a third party, PO Box or forwarding service are not eligible for return.
Return of Items (*For Online Orders Only, In Store Purchases see the back of your receipt for return policy)
We at Gold & Silver Pawn Shop want you to feel secure with your transactions. We offer a 14-day return policy on all our products. Here is how it works:
- If an item is received materially different from the listing and/or is damaged upon delivery, it qualifies for return on us. We will pickup the item and refund you in full for your order upon receipt. Determination of material differences and/or damage is to be decided by Gold & Silver Pawn Shop in their sole discretion. We try to be as fair and realistic as possible when it comes to this and anticipate the customers to be as well. Please be sure that you are certain of your claim prior to requesting an RMA as an item which is not found to be materially different or damaged will be considered a customer preference return (explained below).
- Customer preference returns are items that are being returned without claim of material difference or damage. These returns are subject to a standard 25% restocking fee and the initial shipping and handling fees are not refundable. Customer preference return packaging and shipping is the sole responsibility of the customer. Items that are received improperly packaged may result in denial of the return. We encourage insuring higher priced returns.
Returning Merchandise/RMA Requests
All requests for returns/damage claims must be made within 14 days of the item’s receipt. For damage claims you must keep the original packaging until instructed otherwise by a gspawn.com representative, failure to do so may result in a denial of your claim as it directly affects our claim with the shipping carrier.
You must obtain a valid RMA number from Gold & Silver Pawn Shop before returning your merchandise.To obtain a RMA #, please email your request and the reason for return to: email@example.com or call us at (702)272-0006.
Once approved, customer service will provide you with your RMA number and return instructions.
To expedite your return, please print the RMA number on the outside of the return packaging.
Upon items returning to our warehouse you will be contacted. Without any complications arising, refunds will be processed by Gold & Silver Pawn Shop within 1-5 business days. You should receive a confirmation email with your refund information.
Refused Items and Items Returned Without a RMA number
- Refused items and items returned without an RMA number will be charged a 25% restocking fee and the shipping/handling will not be refundable.
- We reserve the right to refuse delivery and return to sender any item which is returned without a valid RMA number, or items that are not being returned in their original condition such as worn or otherwise used apparel.
Order cancellations are not considered received unless you call and speak with a sales associate at +1(702)272-0006. We are a small family business and cannot easily pull cancelled orders from the order flow. If an order is cancelled we reserve the right to assess a 25% restocking fee to any refund and shipping fees may not be refundable if the item has shipped. As an online and physical retailer of unique items when we pull an item from the sales floor/online inventory it can cost us a potential sale to another customer as well as lost time and material spent packaging an item for transport.
29. Autographs or dedications from the cast of "Pawn Stars"
We are happy to provide autographs or dedications as available. These requests are considered on a case by case basis and are not guaranteed unless stipulated in an offer. We will make our best efforts to provide requested autographs, and in most cases provide them. Autograph requests can add up to a month of additional shipping time as it does disrupt the normal flow of orders.
Any autographed or dedicated items are not eligible for return or refund. Refunds will only be possible if received damaged or it is the wrong item!
30. Returned/Unable to Deliver Shipments
Should a shipment from Gold & Silver Pawn be undeliverable due to wrong address provided by the customer, customer unavailable for delivery/failure to pickup item/failure to pay taxes or customs fees, the customer will be responsible for paying additional shipping charges to have the items shipped again.