All items MUST be returned in accordance with the below return policies and MUST be assigned an RMA number prior to return.
The following items are not eligible for return unless item is received materially different from the listing and/or is damaged upon delivery: gold & silver bullion, watches, any items specifically stating such in the product listing or listed in “As-is condition”.
Items that have been shipped to a third party, PO Box or forwarding service are not eligible for return.
Return of Items (*For Online Orders Only, In Store Purchases see the back of your receipt for return policy)
We at Gold & Silver Pawn Shop want you to feel secure with your transactions. We offer a 14-day return policy on all our products. Here is how it works:
- If an item is received materially different from the listing and/or is damaged upon delivery, it qualifies for return on us. We will pickup the item and refund you in full for your order upon receipt. Determination of material differences and/or damage is to be decided by Gold & Silver Pawn Shop in their sole discretion. We try to be as fair and realistic as possible when it comes to this and anticipate the customers to be as well. Please be sure that you are certain of your claim prior to requesting an RMA as an item which is not found to be materially different or damaged will be considered a customer preference return (explained below).
- Customer preference returns are items that are being returned without claim of material difference or damage. These returns are subject to a standard 25% restocking fee and the initial shipping and handling fees are not refundable. Customer preference return packaging and shipping is the sole responsibility of the customer. Items that are received improperly packaged may result in denial of the return. We encourage insuring higher priced returns.
Returning Merchandise/RMA Requests
All requests for returns/damage claims must be made within 14 days of the item’s receipt.
You must obtain a valid RMA number from Gold & Silver Pawn Shop before returning your merchandise.To obtain a RMA #, please email your request and the reason for return to: firstname.lastname@example.org or call us at (702)272-0006.
Once approved, customer service will provide you with your RMA number and return instructions.
To expedite your return, please print the RMA number on the outside of the return packaging.
Upon items returning to our warehouse you will be contacted. Without any complications arising, refunds will be processed by Gold & Silver Pawn Shop within 1-5 business days. You should receive a confirmation email with your refund information.
Refused Items and Items Returned Without a RMA number
- Refused items and items returned without an RMA number will be charged a 25% restocking fee and the shipping/handling will not be refundable.
- We reserve the right to refuse delivery and return to sender any item which is returned without a valid RMA number, or items that are not being returned in their original condition such as worn or otherwise used apparel.
If your item is damaged in transit do not throw away any of the packing materials until instructed by a gspawn.com agent. Failure to retain the original packaging prevents us from being able to file a claim against the shipping carrier. For this reason if a item arrives damaged and you do not follow these instructions we may choose to deny your refund request.