The World Famous Gold & Silver Pawn Shop
713 S Las Vegas Blvd, Las Vegas, NV 89101 – Get Directions
Sales & Customer Support: (702) 272-0006 For questions regarding purchasing a product or help with an order or previous purchase.
Pawn Counter (Pawn/Sell): (702) 385-7912 For questions regarding the shop, pawning or selling us your items and other inquiries not related to sales.
Art Sales & Inquiries (702) 272-0006 To speak with our dedicated Art Salesperson.
Contact Us — Frequently Asked Questions
We're glad you've decided to contact us! Before you do, please understand that we get tons of phone calls and emails everyday and it could take up to 24 hours to respond. Here is a short list of frequently asked questions that might help.
Q. What time are you open?
A. The showroom is open 10am - 5:30pm daily. We have a 24hr window for pawn/buy transactions.
Q. Are you ever closed?
A. Only 2 days per year; Thanksgiving Day and Christmas Day. Other than that we're open normal business hours.
Q. How can I see what you have for sale online?
A. Click the "Shop" tab at the top of the page. Check back often, we're constantly updating our inventory. If you have questions about an item online or want to check the availability of something you saw on the show, give our online sales department a call at 702-272-0006.
Q. When do you film?
A. We generally film during the fall and winter months M-F from 9-6pm.
Q. When are the guys there?
A. Due to the popularity of the show the guys have very busy schedules and do not have set times they will be in store. When they are in store, they try to make time to go visit with fans and take photos but these are generally done as time permits and not scheduled in advance. Chumlee and Rick can often be found next door at Pawn Plaza. Chumlee usually works afternoons Wednesday Through Sunday in his store "Chumlee's Candy on the Blvd." and Rick bartends at his bar Rick's Rollin Smoke most Friday and Saturday nights starting at 8pm. You can follow the News & Events Page above or Rick's Rollin Smoke BBQ & Tavern and Rick Harrison's Gold & Silver Pawn on Facebook for the latest updates on their appearances. Most weekends we host autograph sessions around noon with history expert Mark Hall Patton or Security Guard Antwaun. If you absolutely have to see one of the guys there is a History Channel VIP tour option you can read more about by clicking here.
Q. Can I send an item to you to look at and maybe buy from me?
A. NO, DO NOT SEND US YOUR ITEMS. We get so many letters and gifts from fans in the mail it is impossible for us to separate them out. Any items mailed to us without specific prior approval from a manager are assumed to be gifts.
Q. What is the best time to come to the shop but avoid the long line?
A. Usually in the morning between 10-noon, however the lines are not too long due to COVID shut downs in Las Vegas. Nevada residents always get past the line just show your NV ID to the doorman!
Q. Do I need to make an appointment for you to look at my item?
A. No appointments are necessary.
Q. Can you tell me what my item is worth?
A. No, Gold & Silver Pawn Shop does not offer appraisal services
We apologize but we cannot appraise, identify, research or buy your item online! Please go to gspawn.com/pawn-sell for instructions on selling us items. This is for general contact/order questions only, questions regarding selling us items or having us identify your items will not be answered.
If you are interested in purchasing an item please fill out the contact form at this link.
For help with an existing order or purchase please email firstname.lastname@example.org or join the livechat.